Refund policy

Returns & Refunds

As a small independent business, returns have a genuine impact on us. We appreciate thoughtful ordering where possible rather than “try-before-you-buy” bulk purchases.

Online Orders

We accept returns on eligible online purchases within 14 days of delivery.

Items must be:

• Unworn

• Unwashed

• In original condition

• With tags and packaging intact

To request a return, please contact us within 14 days of receiving your order.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Once received and inspected, refunds will be processed back to the original payment method.

Non-Returnable Items

We cannot accept returns for:

• Custom or made-to-order items

• Gift cards

• Items showing signs of wear, washing, damage, smoke, pet hair, deodorant marks, or misuse

Exchanges

If you require a different size, please contact us as soon as possible. Exchanges are subject to stock availability.

Faulty Items

If your item arrives damaged or faulty, please contact us immediately with photos and your order number and we’ll put things right.

In-Store Purchases

Items purchased in-store are exchange or credit note only unless faulty.

Excessive Returns

We reserve the right to refuse future orders where we believe our returns policy is being abused, including excessive bulk ordering and returning.

Delivery

Orders are usually dispatched within 1–3 working days.

During busy periods, dispatch times may vary slightly.

You will receive tracking details once your order has been shipped.